Head of Client Experience

COMPANY DESCRIPTION

Craig Linke is a multi-award winning boutique building and interior design company committed to setting a new benchmark in residential interior design and construction. We specialise in architectural builds and custom renovation projects in Adelaide, South Australia.

THE ROLE

This is a newly created, full-time role for a Head of Client Experience, based in our Kent Town studio. Reporting to the Director of Finance & Operations, the Head of Client Experience owns the client's journey with Craig Linke end to end – from first enquiry through to the finished home – ensuring every client has a consistently well-communicated, white-glove experience.

QUALIFICATIONS & ATTRIBUTES

• 3+ years' experience in a client experience, client relationship, or administration role
• Exceptional written and verbal communication skills
• Proven ability to manage multiple concurrent projects at different stages, with outstanding organisational skills and attention to detail
• High degree of initiative and a genuine process-improvement mindset – comfortable identifying gaps and driving change
• Understanding of, or strong willingness to learn, residential construction processes and compliance requirements
• Calm, professional and approachable, with a warm client-facing manner
• Confident using AI and process tools, or keen to help lead their adoption across the business
• Full, unrestricted working rights in Australia, and a current South Australian driver's licence
• Google Suite experience an advantage

WHAT WE OFFER

• A newly created, high-impact role
• Central Kent Town studio location
• Competitive salary commensurate with experience
• Fun team environment

To apply, please send a cover letter addressing the role criteria along with your resume to Helena at [email protected]. For a copy of the detailed position description or any questions, call our office on 08 7225 4472 or email [email protected].

Applications close COB Monday 21st September, 2026.